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FAQs

Q.  Who can order from Midwest Veterinary Supply?

A. To order from Midwest Veterinary Supply, you must first open an account. Anyone with a valid U.S. veterinary license may apply for an account. Please click here to get started!

Q. How do I get online access?

A. Once you have your account number with Midwest Veterinary supply, click on the Request Online Access button on the login page and fill out the online form. A confirmation email will be sent once your online access is ready to go!

Q. How do I change my user name?

A. Please complete Update User Options form to update your username, password, online bill pay and JAT Rx Access.

Q. What do I do if I forgot my password?

A. If you have forgotten your password, you may use the Forgot your password link on the login page. Enter your email address and a link will be sent to you so you may reset your password.

Q. How to sign up to go paperless?

A. Click Here to sign up for receiving your Statements and Invoices by E-mail. Go Paperless.

Q. Who can I contact with questions or for help with the website?

A. Online Support is here to help Monday – Friday 7AM -5 PM. Give us a call at 1-866-770-7044 or email your question to This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. What is the JAT Rx Online Pharmacy and how do I get started?

A. JAT Rx Online Pharmacy is a home delivery program that allows you to order, approve and ship companion animal and equine Rx and non-Rx products directly to your customers. JAT Rx is wholly owned and operated by Midwest Veterinary Supply. To get started: If you already have online access, please Click Here to request JAT Rx access. If you do not currently have online access, please Click Here to Request Online Access.

Q. Who do I contact for help with the JAT Rx Online Pharmacy?

A. Online Support can also help you with using the JAT Rx online pharmacy. You can contact online support by calling 1-866-770-7044 or email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Q.  How does the online ordering process work?

A. Once your order is placed online, it will be reviewed by your inside sales representative, and will then be processed for shipping. For questions regarding a specific online order, please contact your inside sales representative for help.

Q. Will all my orders ship and bill through Midwest Veterinary Supply?

A. Most orders will bill and ship through us, but there are some exceptions. These items are marked accordingly online, or if ordering over the phone, please ask your sales representative.

Q. Do I need a username and password to order rabies tags?

A. No! You can order rabies tags directly off the homepage or Click Here for the online form.

For more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1-866-770-7044.

Midwest Veterinary Supply is not responsible for pricing, typographical errors, or graphical errors.
All items are subject to availability , all prices and rates are subject to change.