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2019 COURSES

Third Thursday of each month,
12 and 3 p.m. ET

JANUARY 17

How to Master Forward Booking

FEBRUARY 21

Get Clients to Accept Dental Treatments

MARCH 21

How to Triage Phone Calls

APRIL 18

Book Now: Get New Clients to Schedule

MAY 16

How to Improve Appointment Scheduling

JUNE 20

Get Your Pharmacy Back

JULY 18

How to Succeed with Demanding Clients

AUGUST 15

How to Engage Callers

SEPTEMBER 19

Capture Compliance in the Exam Room

OCTOBER 17

It's How Much? Show Value for Fees

NOVEMBER 21

60 Client Service Ideas in 60 Minutes

DECEMBER 19

How to Handle Challenging Callers


CE CREDIT WEBinars FOR YOUR ENTIRE TEAM banner

SPECIAL MIDWEST OFFER! Thanks to a partnership between Midwest Veterinary Supply and Communication Solutions for Veterinarians, use promo code MIDWEST to save $10 per course.

EACH ONLINE CLASS INCLUDES:

  • Live classes on the third Thursday each month, 12 and 3 p.m. ET
  • Unlimited playback of 1- hour recorded webinar
  • Handout
  • Test
  • CE certificate

Enroll

  • phone icon  720-344-2347
  • clock icon   8 AM - 5 PM - MOUNTAIN TIME
  • Online at: shop.csvets.com/

MEET YOUR CONSULTANT

picture of Wendy S. Myers, InstructorWendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver. Her consulting firm helps teams improve communication skills, client service and compliance. Communication Solutions for Veterinarians is a leader in phone-skills training. Wendy is a certified veterinary journalist and the author of five books, including 101 Communication Skills for Veterinary Teams.

SAVE WITH TRAINING PACKAGES

Core Skills for Receptionists:
12 Courses

features our most popular telephone and client service classes.

Communication Skills for Your Entire Team:
12 Courses

will help you increase acceptance of professional services and enjoy healthier revenue.

Essential Phone Skills:
6 Courses

includes classes on leading conversations, turning callers into clients and managing scheduling calls.
Improve Client Experiences for Exams and Procedures:
6 Courses

provides training on exam communication, financial conversations, dental compliance, comforting euthanaisa experiences, forward booking, and more.

You Pick!

Create your own learning library. Choose 12 classes and use promo code MYTRAINING to get a buy 10, get 2 free savings.