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2017 WEBINAR SCHEDULE

Third Thursday of each month,
12 and 3 p.m. ET

JANUARY 19

Dental Promotions That Boost Compliance

FEBRUARY 16

Phone Scripts That Gain New Clients

MARCH 16

Ways to Increase Productivity When You're Short Staffed

APRIL 20

How to Prevent Client Complaints and Bad Reviews

MAY 18

Be a Telephone Superstar

JUNE 15

What Millennial Clients Want from Your Veterinary Clinic

JULY 20

Managing Bad Clients: Google-seekers, discount divas and obnoxious smartphone users

AUGUST 17

5 Golden Rules to Impress Callers

SEPTEMBER 21

10 Ways to Educate Clients About Dentistry

OCTOBER 19

Own the Phone: How to Lead Conversations

NOVEMBER 16

Best Practices for Financial Conversations

DECEMBER 21

5 Phone Mistakes Receptionists Make


CE CREDIT WEBinars FOR YOUR ENTIRE TEAM banner

SPECIAL MIDWEST OFFER! Thanks to a partnership between Communication Solutions for Veterinarians and Midwest Veterinary Supply, save $10 per webinar when you use promo code MIDWEST.

EACH WEBINAR INCLUDES

  • Live webinars at 12 and 3 p.m. ET on third Thursday each month
  • Unlimited playback of recorded webinar the following day
  • Handout
  • 1 hour CE credit
  • Test
  • CE certificate

Enroll

MEET YOUR CONSULTANT

picture of Wendy S. Myers, InstructorWendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver. Her consulting firm helps teams improve communication skills, client service and compliance. Communication Solutions for Veterinarians is a leader in phone-skills training. Wendy is a certified veterinary journalist. Her new book is 101 Communication Skills for Veterinary Teams. She has been an instructor for the American Animal Hospital Association's Veterinary Management School.

VISIT OUR WEBSITE FOR MORE RECORDED WEBINARS:

PHONE SKILLS
4 easy steps to turn price shoppers into new clients 10 phone skills every receptionist should know callbacks that get clients to come back have receptionists speak with confidence Missed opportunities over the phone phone skills for veterinary teams

CLIENT SERVICE SKILLS
be a client service superstar
create a better checkout experience
creating great first impressions for new clients creating the client experience for dentistry
how to deal with jerks
how to keep doctors on time

rejuvenating client service to keep clients coming back secrets to effective scheduling
COMMUNICATION SKILLS
15 communication skills for veterinary teams
best practices: exam communication
creating a comforting euthanasia experience
how and what you say matters
how to talk to clients about money
preparing clients for surgery and dentistry understanding body language in client conversations


MARKETING SKILLS
capturing compliance every patient visit
get your overdue patients back
how to say it: talking with clients about dentistry how to use social media to promote
preventive care
protecting your pharmacy in a changing marketplace selling the value of diagnostics