Wendy S Myers - Be a Telephone Superstar


Wendy S Myers - Be a Telephone Superstar
Thu, 18. May 2017


Midwest Veterinary Supply


Communication Solutions for Veterinarians
Wendy S. Myers

WEBinars for your entire team
1 hour CE credit

Being a Telephone Superstar

May 18th, 2017

12:00 PM and 3:00 PM ET

Communication Solutions for Veterinarians offers webinars that let you train your entire team for an affordable price. Join us for live 1-hour webinars on the third Thursday of each month at 12:00 PM and 3:00 PM Eastern time. If your team isn't available on a webinar date, buy the archived session and then set a training date that fits your schedule. Use promo code MIDWEST to save $10 off monthly $99 webinars or promo code MIDWESTANNUAL to save $120 off the annual practice membership.

Each webinar includes:

  • Live and recorded webinar
  • Handout
  • 1 hour CE credit
  • Test
  • CE certificate
  • Unlimited playback of recorded webinar

What you'll learn:

  • Exemplifying client-centered phone skills, including the greeting, placing callers on hold, and juggling multiple clients
  • Scheduling exams and surgeries with efficiency for the hospital and convenience for clients
  • Confirming appointments with calls, emails and texts
  • Providing welcoming greetings at check-in
  • Showing value at checkout, handling financial conversations privately and ensuring future reminders will drive repeat visits
  • Following up with callbacks that ensure client satisfaction and return visits

2017 Annual Webinar Membership