teams up with
Communication Solutions,
and Wendy Myers, CVJ
to bring you
Own the Phone: How to Tame Rude Clients
12 and 3 p.m. ET
KDescription:
Emotions may escalate during conversations with veterinary clients. Learn the right words and body language to use when responding to difficult pet owners. Get tips on being a confident communicator. Find out how to manage clients' emotions so patients get needed medical care. You'll learn how to deal with:
1 hour of CE Credit.