KDescription:

Emotions may escalate during conversations with veterinary clients. Learn the right words and body language to use when responding to difficult pet owners. Get tips on being a confident communicator. Find out how to manage clients' emotions so patients get needed medical care. You'll learn how to deal with:

• High-maintenance Helen
• F-bomb Frank
• Just-do-everything Ed
• Price-sensitive Paula
• Dental dodging Dan
• No-money Nancy

1 hour of CE Credit.