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Wendy S. Myers - Communication Solutions: How to Tame Rude Clients

Event

Title:
Wendy S. Myers - Communication Solutions: How to Tame Rude Clients
When:
Thu, 17. May 2018
Category:
Webinars

Description

Midwest Veterinary Supply

teams up with

Communication Solutions,

and Wendy Myers, CVJ

to bring you

Own the Phone: How to Tame Rude Clients

May 17, 2018

12 and 3 p.m. ET

Use promo code MIDWEST to save $10 per course.


KDescription:

Emotions may escalate during conversations with veterinary clients. Learn the right words and body language to use when responding to difficult pet owners. Get tips on being a confident communicator. Find out how to manage clients' emotions so patients get needed medical care. You'll learn how to deal with:

  • High-maintenance Helen
  • F-bomb Frank
  • Just-do-everything Ed
  • Price-sensitive Paula
  • Dental dodging Dan
  • No-money Nancy

1 hour of CE Credit.