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Communications Solutions: Best Practices for Financial Conversations

Event

Title:
Communications Solutions: Best Practices for Financial Conversations
When:
Thu, 16. November 2017
Category:
Webinars

Description

Midwest Veterinary Supply

teams up with

Communication Solutions,

and Wendy Myers, CVJ

to bring you

Best Practices for Financial Conversations

November 16, 2017

12 and 3 p.m. ET


KEY POINTS:

    Your team will face financial conversations with pet owners every day, discussing the cost of preventive checkups, dental procedures, surgeries, illnesses and emergencies. Did you know 27% of pet owners don’t visit veterinarians because they fear large bills? If financing isn’t available, 43% would decline procedures due to cost. Your ability to talk about money will influence pet owners’ decisions to accept care. Rejecting care is a lose-lose result for the patient and practice.

    What you’ll learn: assessing whether clients have financial concerns before delivering services, explaining your fees with confidence, using collaborative body language and teaching tools, offering multiple payment choices, including credit cards, third-party financing, preventive care plans and automatic bank withdrawal programs, sharing financial policies upfront on treatment plans, new client forms and emergency authorization forms, asking for a commitment to treat today, showing empathy when clients have financial worries—and offering resources that get you paid.

    1 hour of CE Credit.