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Communications Solutions: How to Train a New Receptionist

Event

Title:
Communications Solutions: How to Train a New Receptionist
When:
Wed, 18. April 2018
Category:
Webinars

Description

Midwest Veterinary Supply

teams up with

Communication Solutions,

and Wendy Myers, CVJ

to bring you

How to Train a New Receptionist

April 19, 2018

12 and 3 p.m. ET


Description

Live webinars will be on April 19, 2018, at 12 and 3 p.m. ET. Available on-demand after April 20, 2018. Did you know turnover among veterinary receptionists is 26% compared to the national average of 16%? Veterinary receptionists stay with your hospital an average of 1 to 3 years. Get strategies to retain the most valuable position in your practice. What you'll learn:

  • Start strong on the first day of employment
  • Which essential skills receptionists should learn
  • Provide orientation checklists for a path to success
  • Set learning goals and provide training from telephone to computer skills
  • Share a how-to manual to explain processes and provide answers
  • Assign a mentor to instill confidence and create checkpoints
  • Give new hires coaching and constant feedback about good performance and areas to improve

1 hour of CE Credit.