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Wendy S. Myers - Communication Solutions: Are Your Wiggle Words Killing Compliance?

Event

Title:
Wendy S. Myers - Communication Solutions: Are Your Wiggle Words Killing Compliance?
When:
Thu, 21. June 2018
Category:
Webinars

Description

Midwest Veterinary Supply

teams up with

Communication Solutions,

and Wendy Myers, CVJ

to bring you

Own the Phone: How to Tame Rude Clients

June 21, 2018

12 and 3 p.m. ET

Use promo code MIDWEST to save $10 per course.


Description:

Live webinars will be on June 21, 2018, from 12 to 1 and 3 to 4 p.m. ET. Available on-demand after June 22, 2018. Your employees talk with 30 or more pet owners every day. Veterinarians, technicians, and receptionists may be using wiggle words that result in no treatment or delayed care for necessary medical procedures. Conversations in the lobby and in exam rooms are opportunities to promote preventive care and guide clients' treatment decisions. A wishy-washy approach may cause pet owners to say no. What you'll learn:

  • High-maintenance Helen
  • Discover makeovers for wiggle words that will improve compliance
  • Get scripts that guide clients, decisions
  • Steer pet owners to book progress exams, procedures and follow-up care
  • Lead clients to refill preventatives and chronic medications
  • Use body language and teaching tools to persuade clients to say yes

1 hour of CE Credit.