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Communication Solutions: Callers Hate To Hold: Solutions To Manage Hold-Time

Event

Title:
Communication Solutions: Callers Hate To Hold: Solutions To Manage Hold-Time
When:
Open Date
Category:
CE Training Opportunities

Description

Midwest Veterinary Supply

presents

Callers Hate To Hold: Solutions To Manage Hold-Time

RACE-Approved, 1 Hour CE Credit


Continuing Education by Communication Solutions

Overview

When existing and prospective clients call your veterinary hospital, 70% of calls will get placed on hold. Your front-desk team needs to treat the hold button with respect and efficiently manage multiple callers. What you’ll learn:

  • Rules for when and how to place callers on hold
  • What to say when you must initially place a caller on hold
  • Techniques to juggle multiple incoming calls
  • Give callers an option to hold or receive a call back
  • How to get backup support when you get a tsunami of calls
  • How to properly connect calls
  • Use texting services and direct-dial lines to lessen front-desk volume
  • Relocate your phone receptionist
  • Schedule callback times for the medical team
  • What callers should hear while holding