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Communication Solutions: Get Clients To Accept Diagnostic Tests

Event

Title:
Communication Solutions: Get Clients To Accept Diagnostic Tests
When:
Open Date
Category:
CE Training Opportunities

Description

Midwest Veterinary Supply

presents

Get Clients To Accept Diagnostic Tests

RACE-Approved, 1 Hour CE Credit


Continuing Education by Communication Solutions

Overview

What’s good for the health of your patients is good for the health of your practice. Laboratory services could comprise 20% to 25% of your gross income. Your entire team needs to have confident conversations about preventive screening, sick-patient workups and preanesthetic testing. This course includes resources and prevalence data for U.S. and Canadian practices. What you’ll learn:

  • Understand local prevalence data and how to teach clients about risk factors
  • What to say when you must initially place a caller on hold
  • Use repetition of the message from the receptionist, technician and veterinarian to gain acceptance
  • Avoid wiggle words that could kill compliance
  • Get scripts to explain the value of preventive diagnostics, including early detection screening,
  • intestinal parasite testing, heartworm/tick testing, urinalysis, and feline leukemia/FIV/feline
  • Use texting services and direct-dial lines to lessen front-desk volume
  • heartworm testing
  • Explain preanesthetic testing and your anesthetic protocols
  • Share lab results to increase clients’ understanding and show value for diagnostic testing