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Communication Solutions: Jump-Start Your New Receptionist: 6 Courses

Event

Title:
Communication Solutions: Jump-Start Your New Receptionist: 6 Courses
When:
Open Date
Category:
CE Training Opportunities

Description

Midwest Veterinary Supply

presents

Jump-Start Your New Receptionist: 6 Courses

1 Hour CE Credit


Continuing Education by Communication Solutions

Overview

Did you know turnover among veterinary receptionists is 26%? Onboarding is the process of integrating a new employee with your hospital and its culture, as well as providing the tools and information to become a confident and productive teammate. How employers handle the first few days and months of a new employee's experience is crucial to ensure high retention. Assign a mentor, explain your culture, provide an orientation checklist, offer how-to training, and have regular check-ins for performance feedback. Here are the first skill sets your new hire needs to master. Set a training schedule and have your new receptionist take each course, pass a test and bring you the CE certificate to show completion. Use this training package to refresh skills of seasoned client care coordinators, too! This training package is for your entire team and includes ongoing access year-to-year.

Jump-Start Your New Receptionist includes 6 one-hour courses:

  • 1. How to Train a New Receptionist
  • 2. 10 Phone Skills Every Receptionist Should Know
  • 3. 8 Essential Skills Every Receptionist Should Master
  • 4. Secrets to Effective Scheduling
  • 5. Take Control of Scheduling Calls
  • 6. Phone Scripts That Gain New Clients