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Communication Solutions: Core Skills For Receptionists: 12 Courses

Event

Title:
Communication Solutions: Core Skills For Receptionists: 12 Courses
When:
Open Date
Category:
CE Training Opportunities

Description

Midwest Veterinary Supply

presents

Core Skills For Receptionists: 12 Courses

1 hour of CE credit per course


Continuing Education by Communication Solutions

Overview

Do you want your client-service team to deliver 5-star service over the telephone and when clients visit your veterinary hospital? We’ve organized 12 of our most popular client-service webinars into a training curriculum that lets you enjoy a "Buy 10, get 2 FREE" savings. Use these courses for new hires or as monthly staff meetings.

Core Skills for Receptionists includes 12 one-hour courses:

  • 1. 10 Phone Skills Every Receptionist Should Know
  • 2. Secrets to Lead Phone Shoppers to Become New Clients
  • 3. Take Control of Scheduling Calls
  • 4. Follow-Up Calls That Increase Patient Visits
  • 5. How to Talk to Clients About Money
  • 6. Ways Receptionists Can Market Your Practice
  • 7. Secrets to Effective Scheduling
  • 8. 10 Client Service Improvements You Can Do Today
  • 9. Creating Great First Impressions for New Clients
  • 10. How to Deal With Jerks
  • 11. Missed Opportunities Over the Phone
  • 12. How to Keep Doctors on Time